Unlock Customer-Centric Intelligence
Live Date: March 12, 2020. PLEASE SIGN IN FOR THE RECORDING.
Presented by: Brad Snedeker, Director, Product Marketing, Calabrio
About the Webcast
Every organization aims to be customer-centric. It’s time to walk the talk. Calabrio Analytics empowers you to unlock the goldmine of customer insights pouring into your contact center. Join this live webinar to discover the latest and greatest Calabrio ONE features in analytics, including:
- Embedded analytics – you’ll learn how we’ve surfaced analytics throughout the application so you can gain access to the insights you need without having to go outside your everyday workflows
- Unified, self-service dashboards – compelling and personalized insights within dashboards that can double as your homepages
- Enterprise KPIs – out-of-the box performance management tools
- Speech-to-text enhancements – see increased accuracy and speed of transcription
About the Presenters
Brad Snedeker, Director, Product Marketing, Calabrio
With over 20 years in the industry, Brad has extensive knowledge of the contact center space. As Calabrio’s director of product marketing and customer advocacy, he ensures that customers have access to the best information and resources available for Calabrio products. He works directly with users to develop new and innovative techniques to implement workforce optimization best practices. Workforce Management and Analytics have been Brad’s primary areas of focus for over 10 years.