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The New Blueprint for Digital Customer Engagement

Live Date: March 19, 2020. PLEASE SIGN IN FOR THE RECORDING.

Speakers: Seb Reeve, Director, Intelligent Engagement, Nuance Communications, Josefine Fouarge, Senior Principal Solutions Marketing Manager, Nuance Communications

Special Guest Kate Leggett, VP and Principal Analyst, Forrester Research

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About the Webcast

As customers’ everyday lives become more digital, they expect the brands they interact with to keep up. That’s why, according to Forrester Research, improving digital customer experiences is the top CX business priority for 2020*.

But getting digital customer engagement right can be tough. It demands long-term investment, a strategic vision, and dedicated conversational expertise. 

In our latest webcast, guest speaker Forrester and Nuance experts will guide you through a practical, step-by-step blueprint for future-proof digital customer engagement—and share real-world stories from the companies currently leading the way.

Join us on for this live webinar to learn:

  • The customer engagement megatrends shaping the future of digital engagement
  • Why conversations should always come before tech—and how this leads to tangible business outcomes
  • How AI is transforming the role of your contact center agents—and how you can harness it to boost efficiency
  • What channel-less engagement actually looks like—and how you can deliver it to your customers
  • Which leading brands have already transformed their digital engagement—and how you can join them 

Reserve your place now to make sure you don’t miss out on these valuable insights and more. Even if you can’t join us, register and we’ll send you a recording of the webinar to watch whenever you like.

    Can’t wait to join the discussion? Submit a question when you register, and we’ll answer it during the webinar.

    * The Three Customer Service Megatrends In 2020: Fuse AI And Agents To Drive Better Experiences, Forrester Research, Inc., January 14, 2020

    About the Presenters

    Kate Leggett, VP and Principal Analyst, Forrester Research

    Seb Reeve, Director, Intelligent Engagement, Nuance Communications

    Josefine Fourage, Senior Principal Solutions Marketing Manager, Nuance Communications