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Customer Delight - Live Demonstrations of Breakthrough Innovations


Presented By: CrmXchange

Live Date: October 29, 2019. PLEASE SIGN IN FOR THE RECORDING.

Presented by: Mike Harwell, Senior Director, Omnichannel Product Management, NICE inContact and Kaarina Kvaavik, Co-Founder, Language IO

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About the Webcast

A fascinating inside look at emerging solutions that significantly impact contact center operations. View demonstrations of cutting-edge technologies and get a clear idea of how they can tangibly help to resolve ongoing issues.

NICE inContact discusses 'Why digital, why now?' It’s time to solve the traditional barriers to exceptional omnichannel CX with new innovations that give you groundbreaking advantages. Learn more about the new era of smart digital conversations.

By using a unique customizable combination of machine and human translation, Language I/O gives support teams the ability to communicate with customers in any language over any channel. You will see how, with a simple click of a button from within Salesforce Service Cloud, Oracle Service Cloud, or Zendesk CRM, you’re multilingual!


About the Presenters

Mike Harwell, Senior Director, Omnichannel Product Management, NICE inContact

Mike leads the Product Management team responsible for Strategy and Execution for the NICE inContact Omnichannel portfolio. He has over 20 years of Product Management and Contact Center experience. Prior to joining NICE inContact, Mike was with Avaya where he managed Agent, Supervisor, Administration and Routing products. Mike received his undergraduate degree in Business Management and Finance from North Carolina State University and his MBA in Management of Technology from New Jersey Institute of Technology.

Kaarina Kvaavik, Co-Founder, Language IO

Kaarina has been in the high-tech and language industries for more than 20 years. She has also held executive management positions with VistaTEC, Lingoport and SDL. Before co-founding Language I/O, Kaarina was an owner of ABLE Innovations, ensuring ABLE’s position as a technologically savvy localization services provider. She has a multi-cultural background that began with her Swedish upbringing. She speaks five languages and has an excellent understanding of cultural differences and nuances.