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What is a Customer Engagement Center?


Presented By: Aspect

Customer expectations have changed dramatically. If your approach to customer service has not, consider the implications for your business. Here are just a few of the questions you should be asking yourself:
• Is your product or service so superior to your competitors’ offerings that customers will overlook mediocre service?
• Are you missing revenue opportunities by not being where your customers are, understanding their behaviors or anticipating their needs?
• Is it costing you more time and money to serve customers due to siloed systems?

Read our new eBook, From Contact Center to Customer Engagement Center: The Executive’s Guide to Customer Service Essentials in the Digital Age.

We’ll explain the value of a Customer Engagement Center (CEC) and how it overcomes barriers that have prevented customer service organizations from becoming true profit centers. We’ll also share the business outcomes and value creation you can expect from a CEC initiative.