Microsoft identiﬁed gamiﬁcation as a solution to these
needs. The company believed it could use gamification to encourage and
recognizing agents for positive outcomes through each customer interaction instead
of retroactively rewarding success. Read the case study to learn how Microsoft:
10% Increase in agent productivity; 12% Reduction in
Absenteeism; More than 2X Increase in attach rates and substantial additional
improvements in employee awareness, compliance and knowledge levels.
Read this business case to learn how they did it.