As a client of Oracle using Oracle
Service Cloud, CJ Affiliate was successfully supporting its English-speaking
customers but wasn’t able to provide adequate support to its European
With the help of Language I/O, CJ
Affiliate is able to provide translated support articles and emails in English,
Spanish, German, French and simplified Chinese.
Three months after installing the Language I/O
Product Suite, CJ Affiliate saw a 30% decrease in the number of incidents.
Today that decrease sits at 42%
To read more, download here: CJ Affiliate