Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 


Webcasts 
Conferences and Exhibitions 
March 2021
What Are My Agents Doing, Experiencing and Are They Efficient?
- Presented by Sharpen
Register March 11, 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Vice President of Product, at Sharpen Technologies Agent experience is our thing. But how does a manager, in times of universal work-at-home, know what the agent experience really is? We’ve common met  Read More...

The Connected Customer Virtual Conference
March 15 – 19   Produced by CrmXchange http www.ecrmevents.com Today’s customer uses all available options and may engage your company on a variety of channels.  As customers gain more control, there is a need for contact centers to provide  Read More...



April 2021
How to Crack the Customer Engagement Data Challenge
- Presented by Verint® Systems
Join us for a 3-part webinar series of virtual panel discussions, moderated by Opus Research, where Opus analysts and Verint experts will share how organizations can build enduring customer relationships in light of ever-increasing, ever-shifting consumer demands.  Read More...

How to Empower Transformation with AI & Analytics
- Presented by Verint® Systems
Join us for a 3-part webinar series of virtual panel discussions, moderated by Opus Research, where Opus analysts and Verint experts will share how organizations can build enduring customer relationships in light of ever-increasing, ever-shifting consumer demands.  Read More...

CX Champions Online Mexico
April 6 8 | Online Mexico  Read More...

ICMI Contact Center Expo: A Digital Experience
April 20 21 | Virtual Event Well, we finally closed the book on 2020 < collective sigh > And although we’re not quite out of the woods yet, we’re looking at the challenges of 2021 with hope and optimism. Some  Read More...



May 2021
How Are My Agents and Supervisors Performing? Is My Contact Center Achieving Its Mission?
- Presented by Sharpen
Register May 6th, 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Vice President of Product, at Sharpen Technologies In this webcast, we discuss a series of important business questions. How do we know whether our agents are performing well? Are they gaming our metrics?  Read More...



August 2021
Who Are Our Customers - What is Their Behavior?
- Presented by Sharpen
Register August 12, 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Vice President of Product, at Sharpen Technologies Nobody surveys customers like the contact center industry does. But do they really serve their purpose? Do we really know what they are experiencing? D  Read More...



October 2021
How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI?
- Presented by Sharpen
Register October 14th , 1:00pm Eastern Presented by: Ric Kosiba, Chief Data Scientist, and Adam Settle, Vice President of Product, at Sharpen Technologies Join us as we go back to the original purpose of contact centers: how do we take advantage of economies-of-scale to both lower costs and provide a   Read More...