CRMX Preferred Vendor
NICE Workforce Management
NICE Adaptive WFO
NICE Quality Management is an omnichannel solution that fully automates the evaluation, calibration and coaching processes. It provides a single, holistic approach to quality management, ensuring that your contact center processes and performance metrics are closely tied to top-priority objectives.
By unifying your quality improvement programs in a single application, NICE Quality Management saves time and drives better decision-making. You can uncover actionable insights that help empower agents, satisfy customers and drive efficiency – giving your organization a clear advantage over the competition. NICE Quality Management is available on premise, hosted, or in the cloud.