CRMX Preferred Vendor
Eureka Customer Engagement Platform
Eureka Alert takes advantage of IP-enabled environments to capture speaker separated audio in real-time. Alerts generated from securely redacted transcribed data are delivered while a call is in progress and available via REST-based API for insight and action. Alert takes advantage of SIPREC-enabled environments and other solutions to capture speaker separated audio with call recording. Alerts generated from securely redacted transcribed data are immediately available via REST-based API for insight and action.