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Store Closures During Coronavirus Crisis: how Retailers can Compensate for Lost Sales at the POS


Jessica Mularczyk

Store Closures During Coronavirus Crisis: how Retailers can Compensate for Lost Sales at the POS

Computop Offers Phone Payment Processing Support for Retailers



New York, March 26, 2020 – With states beginning to institute "shelter-in-place" or "stay-at-home" directives, physical retailers that no longer fit into the category of selling essential goods potentially face many weeks, if not months, of store closures. For some retailers, however, there is an alternative way to continue to sell, and support to enable this is being offered by Computop, a leading global payment processor.


Ralf Gladis, CEO at Computop, said, “Those retailers selling products that usually require intensive face to face discussion could offer telephone consultations, make use of the specialist knowledge of their employees and generate sales with customers who appreciate personal advice and who are not inclined to buy online. If they go down this route, a secure and simple payment process will also be important.”


Computop is appealing to those retailers who can successfully sell over the phone and says that there are a number of ways that they can extend the range of payment options. One of these is for retailers to accept credit or debit card payments over the phone through a Computop back-office and enter the transaction directly. Alternatively, retailers can send customers a link to the payment option by e-mail after the call. All order data is already entered there, so that customers no longer need to go through a time-consuming ordering process. Instead, they only need to enter their payment data on a secure page, and the order is completed and ready to be shipped. In this way, even customers with little online affinity can contribute to the support of retail and pay securely.


For the changeover to these procedures Computop is waiving the calculation of set-up costs and the additional basic fee for all existing customers for the duration of the coronavirus crisis.


How these procedures work is also the subject of the current edition of Computop's Payment Insights Podcast: https://anchor.fm/computop-global/episodes/Business-in-times-of-Corona---Simple-and-effective-payment-solutions-for-saving-the-revenue-at-the-Point-of-Sale-ebqqpq.

About Computop – The Payment People

As one of the very first payment service providers, Computop offers its customers around the world local and innovative omnichannel solutions for payment processing and fraud prevention. The Computop Paygate payment platform enables seamless integrated payment processes for e-commerce, at POS and on mobile devices. With this internally developed software, retailers and service providers have the flexibility and freedom to choose from over 350 payment methods enabling them to specifically tailor their payment options per country. Technologies such as biometric authentication and self-learning algorithms improve security and convenience for retailers and consumers alike.


Computop, a global player with its head office in Germany and locations in China, England and the USA, has been servicing large international companies in the service, retail, mobility, gaming and travel industries for more than 20 years. These companies include global brands such as Bigpoint, C&A, Fossil, the entire Otto Group, Sixt and Swarovski. Computop also provides it payment system to banks and financial service providers as a white-label solution. Through its customer network and collaboration with the global marketplace Rakuten, Computop processes commercial payment transactions for more than 16,000 retailers annually, with a combined value of USD 34 billion. With its individual and secure solutions, Computop makes a major contribution to the future of international payment processing.