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Roundtables



 Presented By: CrmXchange

 

January            Can We Just Talk? - What You Really Need to Know About Contact Center Stuff but Were Afraid to Ask
February     Preparing for the Future of WFM
July Best Practices in WFO
August CX Megatrends to Watch in 2021
September Seamless Customer Experience: Combining AI, VA with Live Agents
October Reduce Agent and Customer Effort