white papers

  • Listening to the Contact Center to Overcome Pandemic Challenges

    Listening to the Contact Center to Overcome Pandemic Challenges

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  • Remote Agent Playbook

    Remote Agent Playbook

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  • The Foundation of Practical Workflow Automation

    The Foundation of Practical Workflow Automation

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  • 10 Best Practices for Contact Center Work from Home

    10 Best Practices for Contact Center Work from Home

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About CrmXchange


CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Acqueon Nicolas de Kouchkovsky, CMO

In our continuing series of conversations with solution providers that contact center professionals would ordinarily have seen at live industry events, CrmXchange Managing Partner Sheri Greenhaus conducted an in depth interview with Nicolas de Kouchkovsky, CMO of conversational engagement software

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Journey Comprehensive Trusted Identity Platform

CLICK HERE TO DOWNLOAD THE EBOOK The internet was created without an identity layer because it was intended to be a free exchange of information. But now billions of transactions take place daily that are very sensitive in nature, from

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Cresta Zayd Enam, Co-Founder and CEO

Executive Interview Zayd Enam, Co Founder CEO, Cresta   This is a year like none other, with many onsite conferences either cancelled or rescheduled. To keep contact center professionals informed, CrmXchange is conducting interviews with forward thinking technology suppliers.

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