white papers

  • AI Contact Center Analytics for Dummies

    AI Contact Center Analytics for Dummies

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  • 7 Customer Service Mistakes Companies Should Avoid Making in 2021

    7 Customer Service Mistakes Companies Should Avoid Making in 2021

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  • Transformational Value of Conversational AI for Customer Service

    Transformational Value of Conversational AI for Customer Service

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  • Insights & Tools You Can Use to Increase Your Pandemic Escape Velocity

    Insights & Tools You Can Use to Increase Your Pandemic Escape Velocity

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  • The Work From Home Supervisor

    The Work From Home Supervisor

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  • Unleash Your Employees and Processes by Strategically Using Attended and Unattended Automation in Tandem

    Unleash Your Employees and Processes by Strategically Using Attended and Unattended Automation in Tandem

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About CrmXchange


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CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Verint® Systems Ryan Hollenbeck, SVP, Global Marketing

What are the plans on the horizon for the Verint company in the coming year? This is an exciting time for the Verint company.  We have just spun out our Cyber business so that we can become wholly focused on customer

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UJET Anand Janefalkar, CEO

CrmXchange’s Sheri Greenhaus, recently reached out to UJET for a discussion on their latest news, solutions, and the current contact center environment. Below are responses from Anand Janefalkar, CEO, UJET, regarding their approach to improving contact center operations.    In

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Kitewheel Mark Smith, President

There are many companies in the Customer Journey Mapping Software space.  What makes Kitewheel different?   That’s a great question. Many customer journey players have been focused on either journey mapping, journey analytics, or have recently layered journey functionality on

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