TelStrat International Ltd

Engage WFO - Easy, Affordable Call Recording and Contact Center Workforce Optimization

Engage WFO™ equips contact centers with the tools needed to optimize customer interactions. Engage WFO combines the ease and power of our award-winning call recording technology with an array of best-practice workforce optimization technologies.

Together, these capabilities yield an affordable, flexible total recording, quality monitoring, and workforce optimization solution suitable for any size organization.

From capturing customer interactions to forecasting and scheduling, Engage WFO addresses every aspect of contact center operation. Engage WFO enables you to:

- Optimized the customer experience and increase revenue

- Capture and analyze complete customer interaction at every point of contact

- Streamline call times, ensure consistency, and increase quality

- Elevate agent performance and training, and improve retention and productivity

- Mine call content, optimize resources, and enhance the bottom line

ENGAGE RECORD: Auto or on-demand call recording, complete with live monitoring and exclusive Conversation Save™ technology

ENGAGE CAPTURE: Screen capture, playback and live desktop monitoring synchronized to audio playback

ENGAGE QUALITY: Comprehensive agent evaluation, immediate coaching, and centralized E-Learning with customized reporting to pinpoint solutions

ENGAGE ANALYZE: Speech analytics with easy keyword and phrase spotting or with full multi-channel analytics, automatic topic analysis, context and tone awareness, and customizable dashboards

ENGAGE DESKTOP ANALYTICS: Intelligent, automated actions driven by desktop events including auto pause/resume, annotated call records, and CRM integration

ENGAGE MANAGE: Workforce management with best-in-class forecasting, scheduling, planning, and real-time agent adherence
Web Page:
Street:
1101 Central Expressway, S.
City:
Allen
Postal Code:
75013
State:
TX
Contact Email:
North America:
  • USA
  • Canada
  • Mexico
South America:
  • Brazil
  • Argentina
  • Venezuela
  • Columbia
Europe:
  • Denmark
  • England
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • Norway
  • Poland
  • Spain
  • Switzerland
  • Sweden
Middle East:
  • Israel
  • UAE
Asia:
  • Japan
  • Philippines
  • South Korea
  • India
Keyword(s):
workforce optimization call recording wfo