Inova Solutions is a global provider of real-time performance management solutions that help contact centers improve their operations through the use of actionable, real-time metrics and consolidated reporting. Inova performance management solutions extend the value of existing reporting systems by providing real-time insight into current performance levels across call center platforms and enterprise systems. Large and small contact centers across industries use our solutions to quickly identify and proactively address ‘in-moment’ performance issues and emerging daily trends before they lead to damaging customer service issues or missed performance objectives.
Inova offers multiple customizable display options for disseminating real-time data on contact center performance.
Inova Multimedia Digital Displays deliver key performance data and important business information, along with rich, multimedia content on crystal-clear, high-definition monitors.
Inova Performance Tracker® Web-based dashboards provide customized views for displaying metrics on tablets, desktops and wallboards.
Inova Desktop Presenter® Suite delivers real-time metrics directly to agent desktops and laptops.
Inova OnAlert® LED Displays are readerboards that deliver real-time KPIs and enable users to create and schedule broadcast marquee-type messages.
Contact center wallboards, contact center dashboards, contact center digital signage, contact center real-time performance management, contact center real-time reporting