Click2Coach Cloud is used primarily in customer service, technical service, help desk, member service, and patient access or medical records management groups or divisions to capture voice recordings, screens, and other unstructured data from emails, chats, and sms text used at the time of an interaction to provide insights for quality monitoring (training) and quality assurance (compliance) purposes. Click2Coach is easy to use, affordable and easy to install and for contact centers that require PCI compliance, workforce management, speech analytics or survey, we provide that as well. We enable contact centers to make the most of their investments and complement most phone and contact center systems.
Envision has been in business for over 20 years and is used at organizations of all types that require the highest standards for their customer experiences.
901 Fifth Avenue, Suite 3300