VOZIQ helps businesses leverage contact center customer interactions as a strategic data source to generate actionable intelligence about customer sentiment, intent, and effort. These insights help contact centers address customer experience issues, predict and prevent customer churn, and significantly improve contact center efficiency.
VOZIQ’s contact center solutions leverage its cloud-based text analytics platform to capture customer interactions from agent notes and surveys, integrate them with customer data from CRM and billing systems, and deliver unified analytics about customer sentiments, issue types, root causes, and their correlations with customer demographics, tenure and geo-location.
To minimize your time-to-value, VOZIQ also offers professional services where you can collaborate with VOZIQ's data scientists to jumpstart your contact center analytics program.
Many reputed companies are working with VOZIQ to identify very specific opportunities to manage costs and improve customer lifetime value.
text analytics, customer sentiments, customer intent, contact center efficiency, customer churn, predictive analytics, IVR containment, IVR automation, churn reduction, cloud, data science,