Acqueon's contact center solutions leverage leading Unified Communications and contact center platforms to deliver enhanced agent performance and customer experience.
Microsoft Lync/Skype for Business
Acqueon offers a fully native Lync/Skype for business contact center platform. This product, AiQ, is a complete inbound/outbound multi channel contact center capable of meeting any and all contact center requirements.
Acqueon's solutions for CIsco CCE, HCS and CCX provide advanced list and campaign management capabilities to Cisco's outbound platforms. These solutions enhance outbound performance through campaign customization at highly granular levels as well as enable email and SMS outbound contact.
For the Avaya contact center ecosystem Acqueon offers a Call Back/Call Survey manager as well as a robust CTI solution. These solutions have been implemented for thousands of agents across the globe and have been deployed by high profile Fortune 500 companies.
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