InteractCRM

Omni Channel Customer Interaction Management Software

InteractCRM

ThinConnect Customer Experience Platform is our flagship product which is architected as a multi-tenant cloud solution with the following functionality

Simple web based unified workspace that has an intuitive structure and Zen like uncluttered design to facilitate quick cycle time of responses and reduce wastage wherever possible. The desktop delivers interactions from the Voice, Video, Email, Chat, SMS, Fax and Social Media channels to make the interaction experience simple and effective.

Email , SMS, Social

  • Automatic Personalized Responses
  • Suggested Responses
  • Communication History
  • Quick Answers
  • Multi agent response collaboration
  • Supervisor Approval
  • Subject matter experts
  • Twitter feed
  • Bi-directional SMS texting
  • SMS surveys

Chat

  • Automatic Message on Hold
  • Push URL
  • Canned Responses
  • Chat Conference
  • Communication History

Voice

  • Integrated natively with Avaya PBX
  • Agent softphone with Screen pop
  • Hosted ACD and IVR
  • Blended with non-voice channels

Video

  • WebRTC support
  • Video Chat
  • Routing of video calls

Callback

  • Callback from Avaya voice queue
  • Callback from company website
  • Callback via Text and Mobile apps
  • Callback via Social Media

 

Street:
35111 Newark Blvd #122
City:
Newark
Postal Code:
94560
State:
California
Contact Email:
North America:
  • USA
  • Canada
  • Mexico
South America:
  • Brazil
  • Argentina
Europe:
  • Denmark
  • England
  • France
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • Spain
  • Sweden
Middle East:
  • Turkey
  • UAE
Asia:
  • China
  • Japan
  • Philippines
  • South Korea
  • Vietnam
  • Russia
Keyword(s):
omnichannel contact center call crm multichannel interaction experience customer