dvsAnalytics is a leading provider of enterprise workforce optimization software that enables organizations to improve their contact center performance while enhancing the customer experience. The company’s EncoreTM Suite includes comprehensive applications for call and screen recording, 360° quality management, desktop & speech analytics, and workforce management.
Encore’s deep, certified integrations with the industry-leading communication platforms, such as Avaya, Genband, Cisco, Mitel, NEC, and ShoreTel deliver added features and functionality to guarantee recordings and improve reporting. Innovative and intuitive, Encore features automated coaching, web-based customer surveys, dynamic playlists, compliance tools, mobile access and on-the-fly optimization of contact center agent schedules.
For over 30 years, dvsAnalytics has been successfully delivering these solutions to clients in healthcare, government, hospitality, financial services and contact centers across all industries. From its innovative solutions to exceptional support, customers and resellers find that doing business with dvsAnalytics is a pleasant and profitable experience. Learn more at www.dvsAnalytics.com.
17255 N. 82nd St., Suite 120
workforce optimization, wfo, workforce management, wfm, call recording, live monitor, scheduling, quality management